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Vacancy Details

Field Service Engineer - REF No. HQ6206

Industry Sector: Engineering - Field Service
Location: Watford, Hertfordshire, England

Salary: from £24500 to £25000 per Annum

FRS Office: FRS Headquarters
Consultant: William Son

Detailed Job Description

Job Title: Field Service Engineer

Salary: £24,500 (OTE £30,000)

Location: Watford

Job type: Permanent

Vacancy Reference: HQ6206

A field service engineer is needed by an innovative solutions provider who enables older people, or those with complex health needs, to live more independently and enhance their quality of life. The field service engineer will join a growing team installing, repairing and carrying out preventative maintenance on a range of Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection and Call Systems. There is an additional on call allowance and overtime so that an engineer can expect to earn more than the base salary advertised. Ideally you will be based in the Watford or Harrow areas.

Key Responsibilities:

* Repair and maintain equipment and systems
* Perform first line repairs and preventative maintenance checks
* Provide technical assistance and training to other team members and customers
* Undertake and assist with installation activities, site visits / commissioning / surveys etc.
* Identify and resolve issues impacting upon customer satisfaction
* Commission new installations prior to hand-over
* Have an in-depth knowledge of all core products
* Achieve and exceed productivity and performance targets and KPIs
* Promote the company as a world class service provider

Knowledge, skills and qualifications - essential:

* A basic understanding of Electrical and Electronic systems/principles
* Problem solving and analytical skills
* Effective communication skills
* Excellent time management and planning skills
* Good IT skills
* Sound knowledge of Health & Safety issues
* Full driving licence

Knowledge, skills and qualifications - desirable:

* Some experience of repairing any of the following: Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.
* A pass at ONC level, equivalent NVQ Level 2 or 3 or alternative in a technical discipline (Electrical or Electronic Engineering)
* Ability to work at heights or in confined dusty spaces
* Experience of working with KPI's, performance measures, SLA's or similar
* Experience of working with the elderly or vulnerable
* Some knowledge of networks and IP based systems

Person Specification:

You should be smart and tidy in appearance with a good health record and a flexible approach to work. In addition, you will be someone who is able to demonstrate a customer first attitude. You will be willing to undertake training as required and will agree to undertake a CRB check.


* Life Insurance
* Scottish Widows Pension

* 25 days leave plus bank holidays (plus ability to buy up to three days extra)

Salary: £24,500 (OTE £30,000)

Apply for this job

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