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Vacancy Details

Field Service Engineer - REF No. HQ6068

Industry Sector: Engineering - Field Service
Location: Guildford, Surrey, England

Salary: from £24500 to £25000 per Annum

FRS Office: FRS Headquarters
Consultant: Steve Ridley

Detailed Job Description

Job Title: Field Service Engineer

Salary: £24,500 (OTE £30,000)

Location: Guildford

Job type: Permanent

Vacancy Reference: HQ6068

A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for field service engineers to join their growing team. Through great technical and interpersonal skills, the field service engineers will provide high quality installations, repair, maintenance and customer service. This will include analysing and solving technical issues and undertaking maintenance of the company's portfolio. This is a great opportunity to work for a market leader in the use of technology to enhance the quality of care of peoples' lives. Ideally you will based within easy reach for the Guildford area.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Key Responsibilities:

* Repair and maintain equipment and systems
* Perform first line repairs and preventative maintenance checks
* Provide technical assistance and training to other team members and customers
* Undertake and assist with installation activities, site visits / commissioning / surveys etc.
* Identify and resolve issues impacting upon customer satisfaction
* Commission new installations prior to hand-over
* Have an in-depth knowledge of all core products
* Achieve and exceed productivity and performance targets and KPIs
* Promote the company as a world class service provider

Knowledge, skills and qualifications - essential:

* A basic understanding of Electrical and Electronic systems/principles
* Problem solving and analytical skills
* Effective communication skills
* Excellent time management and planning skills
* Good IT skills
* Sound knowledge of Health & Safety issues
* Full driving licence

Knowledge, skills and qualifications - desirable:

* Some experience of repairing any of the following: Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.
* A pass at ONC level, equivalent NVQ Level 2 or 3 or alternative in a technical discipline (Electrical or Electronic Engineering)
* Ability to work at heights or in confined dusty spaces
* Experience of working with KPI's, performance measures, SLA's or similar
* Experience of working with the elderly or vulnerable
* Some knowledge of networks and IP based systems

Person Specification:

You should be smart and tidy in appearance with a good health record and a flexible approach to work. In addition, you will be someone who is able to demonstrate a customer first attitude. You will be willing to undertake training as required and will agree to undertake a CRB check.


* Life Insurance
* Scottish Widows Pension

* 25 days leave plus bank holidays (plus ability to buy up to three days extra)

Salary: £24,500 (OTE £30,000)

Apply for this job

*CVs should be submitted in the following format please. - Microsoft Word (.doc or .docx), Rich Text (.rft) or Plain Text (.txt) formats. PDF files are not currently accepted but we're working on it. Submitted files should also be less than 1MB in size. Thank you.

CVs submitted NOT in the format above may not be received or processed correctly. If you experience any problems with submitting your application please give us a call on 01353 645004 and we'll help.

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