Forces Recruitment Services

Ex-Military Recruitment Specialists

Tel: 01353 645004


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Vacancy Details

Field Service Engineers - multiple locations - REF No. HQ5835

Industry Sector: Engineering - Field Service
Location: England, United Kingdom

Salary: circa £25000 per Annum

FRS Office: FRS Headquarters
Consultant: William Son

Detailed Job Description

Key Responsibilities:

* Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area
* Carry out repairs, modifications and installation of Company Products and Home Appliances in the field

* Maintain a safe working environment for both yourself and those around you at all times.
* Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.

* Advise our customers on the correct operation of their products to enable them to utilise the appliance correctly
* Actively promote our service business and relationships by conducting dealer and customer visits
* Build and maintain strong relationships with the call centre and field support offices
* Diagnose faults with the company's range of products and rectify as required
* Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage
* Carry out repairs on stock appliance held in retailer's premises
* Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times
* Ensure confidentiality and appropriate use of customer information in accordance with data protection legislation
* Where supplied, a uniform should be worn whilst working and maintained in a satisfactory condition
* Adhere to all Company processes, procedures, policies and standards
* Perform all other duties as reasonably required that are consistent with both training and experience

Person Specification:

* Full and valid driving license
* Fit and able to move and handle white goods equipment
* Good communication and interpersonal skills
* Customer Focused
* Able to work independently
* Self-motivated
* Computer literate
* Time service mechanical/electrical apprenticeship or equivalent
* Reasonable geographical knowledge

Salary:

£25,000 + overtime,

Benefits:

Van + tools

25 days holiday

Company pension

Full training provided and possible career progression

Bonus

For London - there is London Weighting


Apply for this job

*CVs should be submitted in the following format please. - Microsoft Word (.doc or .docx), Rich Text (.rft) or Plain Text (.txt) formats. PDF files are not currently accepted but we're working on it. Submitted files should also be less than 1MB in size. Thank you.

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