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Vacancy Details

Multi Skilled Engineer - REF No. HQ5637

Industry Sector: Engineering - Electrical
Location: Kings Cross, London

Salary: from £30000 to £35000 per Annum

FRS Office: FRS Headquarters
Consultant: Emma Newman

Job Summary

An exciting opportunity for a Site Engineer has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry. The Site Engineer will be responsible for preventative maintenance, breakdown, fault finding, repair and machine performances in line with the Service Level Agreements and resolutions. You will provide a professional engineering service and have experience and knowledge of working in a customer facing environment with demanding SLA's Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged, however all applications will be considered

Detailed Job Description

HQ5637 Multi Skilled Maintenance Engineer

Location Kings Cross, London

Salary £30,000 - £35,000 DOE

A Multi Skilled Maintenance Engineer is required for the preventative maintenance, breakdown, fault finding and repair of our client's industrial sized cash processing equipment. Our client is a global provider of a range of hardware and software solutions and support services to the cash processing industry. You will have an electronics baised background but with previous experience within mechanical or electrical engineering. The Multi Skilled Engineer will be embedded into the clients' customer site in Kings Cross, London where you will provide a professional engineering service and work alongside thier team in order to identify and improve solutions.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged, however all applications will be considered

Key responsibilities;

* Ensuring machine performance is in line with/exceeds the customer's expectations under our contractual SLAs
* Compliance with all procedures documented within the service engineer's procedure manual and with all the companies and customer Health & Safety Regulations whilst performing the duties of an engineer
* Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company's standard procedures
* Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
* Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
* Carrying out planned and preventative maintenance in line with OEM requirements
* Escalation of any prolonged down time as per agreed escalation procedures
* Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
* Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
* Building and maintaining relationships within the customer's business and interface professionally with the customer on a daily basis
* Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
* Making recommendations to service management team for improving service, reliability and performance of systems
* Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment

Qualifications & Experience;

* Educated to Mechanical/Electrical Degree, Diploma or equivalent standard or extensive experience in document handling electro mechanical equipment
* Experience of working in a customer facing environment with demanding SLAs
* An electrical qualification is desirable
* PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
* Excellent communication skills
* Flexibility and positive attitude
* Highly professional and customer focused

Benefits;

* 26 days holiday plus bank holidays
* Pension scheme
* Healthcare provided for employee (taxable benefit)
* Life Assurance 4 times basic salary

Salary; £30,000 - £35,000 DOE


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