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Vacancy Details

Field Service Engineer - Maidstone - REF No. EB5623

Industry Sector: Engineering - Mechanical
Location: Maidstone, Kent, England

Salary: circa £27000 per Annum

FRS Office: Birmingham (East)
Consultant: Amanda Babington

Job Summary

Proceed to customers premises as advised, report to the customers contact, locate equipment, diagnose fault, once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer's satisfaction. To carry out routine maintenance as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighed by liaison personally with the customer. To liaise directly with the customers whilst on site to endeavor to obtain their agreement to proceed with any follow up repairs or other work that may be required following a service or repair, to obtain a valid purchase order number where necessary authorising such a repair. It may be necessary to provide verbal estimates in conjunction with the Service Manager/Supervisor. To keep non-recoverable and unnecessary travel time to a minimum by Liaising and communicating with Service Control Department. Proactively participating in planning workload Establish/maintaining appropriate level of van stock/tooling (in conjunction with the Service Supervisor and/or any other Manager

Detailed Job Description

Field Service Engineer Maidstone

Permanent

Monday to Friday 08.00am to 16.30pm with 30 minutes for lunch

Pension, Life Assurance, Company Van and Fuel Card

Our Client is offering an opportunity for an experienced Field Service Engineer to join a leading Material Handling Equipment provider across the UK. The Field Service Engineer will receive a good salary £27,000 with company benefits.

The Engineer will have experience working on all aspects of electrical, mechanical, egnineering, hydraulics and pneumatics. The Engineer will need experience of carrying out maintenance, fault finding and diagnosis on all types of lift trucks.

Applications from Ex-Military personnel are strongly encouraged

Key Responsibilities

Proceed to customers premises as advised, report to the customers contact, locate equipment, diagnose fault, once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer's satisfaction.

To carry out routine maintenance as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighed by liaison personally with the customer.

To liaise directly with the customers whilst on site to endeavor to obtain their agreement to proceed with any follow up repairs or other work that may be required following a service or repair, to obtain a valid purchase order number where necessary authorising such a repair. It may be necessary to provide verbal estimates in conjunction with the Service Manager/Supervisor.

To keep non-recoverable and unnecessary travel time to a minimum by

Liaising and communicating with Service Control Department. Proactively participating in planning workload

Establish/maintaining appropriate level of van stock/tooling (in conjunction with the Service Supervisor and/or any other Manager

To submit detailed and a correctly completed Parts Requisition or when making requests by phone provide sufficient information as may be required to enable parts to be obtained in a timely manner

To work mostly without supervision by using own initiative in a safe manner as laid down by the Health & Safety at Work Act.

Qualification and Experience

A minimum NVQ Level 2 or equivalent in engineering

A strong mechanical knowledge in a heavy plant background, ie powered access excavators or forklifts

Must be competent in electro hydraulic systems

Experience in fault finding / diagnosis

Must be able to communicate as you will be working closely with customers and colleagues


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