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Vacancy Details

Membership Administrator - REF No. EB5404

Industry Sector: Administrative and Support Services
Location: Wolverhampton

Salary: from £16000 to £20000 per Annum

FRS Office: Birmingham (East)
Consultant: Paul Lewis

Job Summary

This is a fantastic new opportunity for an energetic; customer focused and passionate Membership Administrator to join our team. With our members at the heart of all we do, there is a tremendous opportunity to help deliver an innovative and modern business support plan to support the achievement of the businesses ambitious vision and business objectives and continue to grow our membership base. With relevant experience in a similar role, this Membership Administrator will have a proven track record in delivering excellent business support in either the commercial or public sector. The Membership Administrator will be customer focused with a finely attuned attention to detail and have a willingness to learn you will be an intrinsic part of our team and its delivery of an exemplary service to our members. This Membership Administrator position comes with an attractive benefits package, a rewarding role in a great team and good opportunities for personal and career development.

Detailed Job Description

EB5404: Membership Administrator

Salary: £16,000 to £20,000

Location: Wolverhampton, West Midlands

Position: Permanent

This is a fantastic new opportunity for an energetic; customer focused and passionate Membership Administrator to join our team. With our members at the heart of all we do, there is a tremendous opportunity to help deliver an innovative and modern business support plan to support the achievement of the businesses ambitious vision and business objectives and continue to grow our membership base.

With relevant experience in a similar role, this Membership Administrator will have a proven track record in delivering excellent business support in either the commercial or public sector. The Membership Administrator will be customer focused with a finely attuned attention to detail and have a willingness to learn you will be an intrinsic part of our team and its delivery of an exemplary service to our members.

This Membership Administrator position comes with an attractive benefits package, a rewarding role in a great team and good opportunities for personal and career development.

Applications from suitably experienced ex-military personnel are strongly encouraged

Key tasks

* Work with Head of Patron and Platinum to keep members updated, calendar invites and general administration providing high level of customer care for this key area of our business.
* Manage bronze membership database and identify opportunities for further engagement to account managers.
* Work with Finance team to ensure invoices are sent, followed up and paid, reporting areas of concern accordingly.
* Run monthly reports for Director of Business Support regarding income, membership numbers, resignations and reconciling payments.
* Ensure new members have received their joining information.
* Work closely with the marketing team to ensure knowledge of events and activities pertinent to membership, ensure account managers briefed accordingly.
* Work with website author to ensure member details are correct.
* Manage webchat facility on behalf of membership team.
* Manage membership email inbox and phone line and disseminate accordingly.
* Oversee member to member offers via website to ensure corporate guidelines are met.
* Work with internal teams to promote membership and gather knowledge to enhance our offer.
* To undertake any other general duties within the capability of the post holder, which may be determined from time to time by their line manager.

Key objectives/targets

* Membership satisfaction
* Retention rates
* Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales and retention

Job requirements

* Working knowledge of Microsoft packages.
* Acute attention to detail.
* Reliable.
* Willingness to learn.
* Knowledge of sage line 50 an advantage.

Interested applicants will be expected to complete and return by email a simple application form to which CVs must be pasted.


Apply for this job

*CVs should be submitted in the following format please. - Microsoft Word (.doc or .docx), Rich Text (.rft) or Plain Text (.txt) formats. PDF files are not currently accepted but we're working on it. Submitted files should also be less than 1MB in size. Thank you.

CVs submitted NOT in the format above may not be received or processed correctly. If you experience any problems with submitting your application please give us a call on 01353 645004 and we'll help.

Please review our Privacy & Cookie Policy prior to submitting your application so that you understand how we will process your data in relation to this application. FRS take the security of your personal data very seriously and if you have any questions in relation to this, please ask. 



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