Forces Recruitment Services

Ex-Military Recruitment Specialists

Tel: 01353 645004


Search FRS Jobs

We have jobs available for ex Army, Navy, RAF and other skilled people right now! | See latest jobs

Vacancy Details

Regional Client Service Manager - REF No. HQ5270

Industry Sector: Managerial
Location: Glasgow, Glasgow City, Scotland

Salary: from £32000 to £38000 per Annum

FRS Office: FRS Headquarters
Consultant: Emma Newman

Job Summary

An opportunity has arisen for a Regional Client Service Manager to join one of the UK's leading logistical services providers, delivering first class logistics services to customers within the UK, Europe and International destinations. Main purpose of Role: The Regional Client Service Manager will effectively manage the resources within the area; this will include, but not exclusively, effectively communicate daily ensuring a high level of team understanding and performance, planning which includes areas such as recruitment and driver rosters, working schedules, vehicle schedules, daily operational execution, finance; invoicing, debt collection, fixed and variable expenditure with the necessary checks and controls alongside support functions. All activities are to be delivered in culture of continual improvement delivering the most cost efficient operations and having regard to operating financial policies, customer contracts and delivering key performing indicators (KPIs) to both customer contract and internal KPIs. You will maintain good customer, staff and public relations in respect of all operations provided and to maintain a close working relationship with colleagues to ensure that operations fully meet the Company's contractual obligations and revenue and profit targets. The Reginal Client Service Manager will travel and cover Dundee, Glasgow, Edinburgh and Newcastle areas. Travel expenses are paid as per approved mileage rates. Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged

Detailed Job Description

HQ5270 Regional Client Service Manager

Location North of England / Scotland

Salary £32,000 - £38,000 DOE

An opportunity has arisen for a Regional Client Service Manager to join one of the UK's leading logistical services providers, delivering first class logistics services to customers within the UK, Europe and International destinations.

Main purpose of Role:

The Regional Client Service Manager will effectively manage the resources within the area; this will include, but not exclusively, effectively communicate daily ensuring a high level of team understanding and performance, planning which includes areas such as recruitment and driver rosters, working schedules, vehicle schedules, daily operational execution, finance; invoicing, debt collection, fixed and variable expenditure with the necessary checks and controls alongside support functions. All activities are to be delivered in the culture of continual improvement delivering the most cost-efficient operations and having regard to operating financial policies, customer contracts and delivering key performing indicators (KPIs). You will maintain good customer, staff and public relations in respect of all operations provided and to maintain a close working relationship with colleagues to ensure that operations fully meet the Company's contractual obligations and revenue and profit targets.

The Regional Client Service Manager will travel and cover Dundee, Glasgow, Edinburgh and Newcastle areas. Travel expenses are paid as per approved mileage rates.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged

Key responsibilities :

* Meet all agreed performance and business targets through the management of resources within your area of responsibility.
* Bring daily perspective and focus on objectives, encourage route managers to strategize and formally commit to tasks
* To proactively monitor and evaluate actual business performance against agreed targets / objectives / budgets, setting action plans to continually improve performance.
* Ensure that performance information is processed, recorded accurately and forwarded to the appropriate recipients within specified timescales.
* Lead, coach and motivate all route managers to ensure performance standards are maximised by setting stretching goals and targets.
* Ensure all personnel receive the appropriate reviews, training and guidance to carry out their role and tasks effectively.
* Maintain a high level of staff moral within your sphere of influence through the motivation and discipline of the team, ensuring all staff is carrying out formal performance appraisals and service reviews with contract drivers.
* Ensure that the activities of personnel, whom report to you, comply with Company policies, procedures and agreements ensuring these are in accordance with statutory regulations and legislation.
* Plan and maintain resources at a sufficient level to meet customer demand and business needs through high-quality recruitment, focused retention and general staff planning.
* Aim to develop and maintain positive working relationships with customer, local authorities and other outside bodies and organisations to promote the Company and develop opportunities for business growth.
* Share best practice across the organisation, attend and contribute at periodic district/UK meetings/reviews
* Comply with corporate and company guidelines.
* You should work to recruit and develop all team members, mentor potential successors for your role or parts thereof. Developing succession options at every level is key to allowing the business to grow and to offer you promotion and/or a change of role in the future.
* Health and Safety - as a Manager within the organisation, take responsibility for ensuring that you are familiar with any health and safety risks and issues that are relevant to the work activities and areas for which you have responsibility and for ensuring compliance with legal requirements and Company Policy.

Person Specification:

* Hard worker and leads by example
* Brilliant communicator with strong people skills
* Strong leader addressing poor performance quickly to correct any defects whilst continually growing teams' competencies through effective coaching.
* Team player and resolve conflicts effectively
* Innovator (Creative and Resourceful)
* Believes in own capabilities and is comfortable making decisions in a fast-paced, evolving environment, backing one's own judgement when required
* Optimistic, ambitious with a can-do attitude which cultivates positive attitude to change.
* Foresee any potential problems and is balanced problem solver
* Strongly customer focused, identifying and adapting with trends in the market place.
* Able to prioritise and proficiently manage time within a dynamic work flow
* Adjust management styles/initiative to suit challenges.
* Delivers results. Delivers company aims, objectives and meets deadlines
* Commercially aware and manages revenues and builds profit

Essential;

* Customer Management experience
* Management of people; objectives, measuring performance, action plans
* Must be comfortable working in a fast-paced environment

Benefits;

* 20 days + Bank Holidays (1 day a year increase up to 5 years)
* Company Pension Scheme

Salary: £32,000 - £38,000 subject to experience


Apply for this job

*CVs MUST be named in the format "YOUR NAME - CV.doc" and be in either Microsoft Word (.doc or .docx), Rich Text (.rft) or Plain Text (.txt) formats. PDF files are not accepted. Submitted files should also be less than 1MB in size.

 

CVs submitted NOT in the format above may not be received or processed correctly.



Signup For Our Newsletter!

Get resettlement and career change advice from the experts direct to your inbox!