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Vacancy Details

IT Support Engineer - REF No. HQ5159

Industry Sector: Information Technology
Location: Bristol, England

Salary: from £30000 to £34000 per Annum

FRS Office: FRS Headquarters
Consultant: William Son

Job Summary

This position is with a world leading solutions provider within the defence, aerospace, maritime, oil and gas industry delivering high performance maritime surveillance solutions under extreme conditions. For this position the typical clients include port authorities, maritime coastal organisations and offshore operators. Due to UK expansion, the client wishes to recruit an ITIL or Cisco qualified IT Support Engineer to provide technical support in the roll-out of new solutions and then to support resolution of faults/incidents once the solution has been commissioned. This position is with a small, friendly but dynamic UK team and will suit someone who is prepared to travel within the UK and Europe. Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Detailed Job Description

This position is with a world leading solutions provider within the defence, aerospace, maritime, oil and gas industry delivering high performance maritime surveillance solutions under extreme conditions. For this position the typical clients include port authorities, maritime coastal organisations and offshore operators. Due to UK expansion, the client wishes to recruit an ITIL or Cisco qualified IT Support Engineer to provide technical support in the roll-out of new solutions and then to support resolution of faults/incidents once the solution has been commissioned. This position is with a small, friendly but dynamic UK team and will suit someone who is prepared to travel within the UK and Europe.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Key Responsibilities

* Technical support for proprietary and third party software (e.g. VMware), Relational databases (such as Microsoft SQL Server), operating systems (e.g. Windows and Linux) and LAN/WANs
* Conduct proactive and reactive preventative maintenance
* Provision of installation and commissioning activities
* Delivery of operational and technical customer training
* Member of the 24 hour support service roster
* Sales and marketing technical solutions support
* Report and invoice production
* Provision of technical support service for marine sensor solutions
* Participation in customer support department meetings

Person Specification:

A positive, reliable and practical team-player who is results oriented with excellent communication skills. You will need to be well-organised, thorough, disciplined with a rigorous and structured approach to fault/incident management. A helpful attitude, polite telephone manner and ability to offer technical advice over a variety of media are also required attributes.

Essential

* ITIL Foundation or Microsoft Certified Solutions Associate (MCSA); SQL Server 2014/16
* Experience in T-SQL optimisation

Desirable

* Cisco Certified Network Associate (CCNA) or
* Microsoft Certified Solutions Expert (MCSE) or
* Experience in Amazon Web Services or equivalent, Docker or equivalent and SaaS

Benefits

* 28 days holiday plus bank holidays
* Company Pension Scheme
* Medical/dental to be discussed with candidates as part of employment package

Salary: £30,000 - £34,000


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