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Vacancy Details

Field Service Engineer - REF No. HQ4560

Industry Sector: Engineering - Field Service
Location: London, Greater London, England

Salary: circa £25000 per Annum

FRS Office: FRS Headquarters
Consultant: William Son

Job Summary

The Field Service Engineer is responsible for preventative maintenance, breakdown, troubleshooting, repair, installation and commissioning of a wide range of fixed protection and centrifugal pump systems, and must be prepared to travel extensively to work at customer sites, both regionally and nationally. The engineer might also work on clean water and dirty water (sewage) installations from time to time. The Field Service Engineer must expect to spend nights away from home, initially within the UK, with the expectation of an average of 5-10 nights away per month. The work is scheduled within the area covered by the Field Service Engineer, however from time to time, out of hours and weekend working will be required as travelling into other regions may be required.

Detailed Job Description

The Field Service Engineer is responsible for preventative maintenance, breakdown, troubleshooting, repair, installation and commissioning of a wide range of fixed protection and centrifugal pump systems, and must be prepared to travel extensively to work at customer sites, both regionally and nationally. The engineer might also work on clean water and dirty water (sewage) installations from time to time.

The Field Service Engineer must expect to spend nights away from home, initially within the UK, with the expectation of an average of 5-10 nights away per month. The work is scheduled within the area covered by the Field Service Engineer, however from time to time, out of hours and weekend working will be required as travelling into other regions may be required.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) will be particularly relevant for this role and are strongly encouraged.

Key Responsibilities:

* Servicing of Electric and Diesel Driven pumping equipment and systems;
* Servicing, installation and commissioning of centrifugal pumps;
* Fault-finding on electrical control panels;
* Alignment and installation of rotating machinery;
* Meet with customers;
* Supervise or direct tradesman or contractors in these tasks;
* Train customers and other engineers on the equipment;
* Operate systems to demonstrate equipment and to analyse malfunctions;
* Interpret maintenance manuals, drawings, schematics, and wiring diagrams, and repair equipment, using specialist knowledge and standard test instruments and tools;
* Consult with the company's engineering personnel to resolve unusual problems in system operation and maintenance;
* Advise management regarding customer satisfaction, product performance, and suggestions for product improvements;
* Ensures equipment, local conditions and operating procedures are safe for all parties;
* Present a professional image, support and promote the company's values at all times;
* Carry out all work practices in line with the Company Health and Safety Policy;
* Ensure compliance with corporate policies and procedures In particular regarding accreditation and calibration of tools and equipment;
* Meet high standard of cleanliness and housekeeping, including care of company vehicle;
* Completion of work task within the allotted timescales.

Person specification:

* Able to react to customer facing situations professionally;
* Route planning and prioritising work tasks;
* Able to communicate with the Coordination team by the use of verbal and handheld devices (phone/tablet) and the company's own operating system (ServiceMAX);
* Able to write concise and relevant customer and site visit reports.

Knowledge, skills and qualifications required:

Essential :

* Relevant qualification to NVQ Level 3 or 4 (A-level to HNC or equivalent) in Mechanical Engineering or relevant experience
* People skills, teamwork and collaboration
* Problem solving skills
* Excellent customer service
* Commercially aware
* Excellent oral and written communication skills
* Valid Driving License

Desirable :

* Current electrical qualifications (17th Edition / City & Guilds 2391-10 or 2394/2395)
* Previous Field Service Engineer experience

Personal Qualities :

* Flexible approach to travel
* Self-motivated and confident
* Practical and highly adaptable
* Excellent organisational skills
* Smart and presentable at all time
* Keeping the company's van clean and tidy at all time
* Deliver a discreet and honest service

The Field Service Engineer must provide his own basic hand tools however; major items or job specific tools will be supplied by the company.

Development Potential:

Once the relevant skill sets are in place, the Field Service Engineer could develop into an International FS Engineer who would be expected to work on an additional 2-5 overseas and offshore Oil and Gas projects each year, travelling to customer sites worldwide for periods of up to 4 weeks at a time.

Salary: £25,000 + overtime (OTE £30,000 - £34,000)

Benefits:

* Pension Scheme

* 25 days' holiday and Bank Holiday

* Nice specification van (also available for private use)

* Mobile phone

* iPad

* Death in Service

* Employee Assistance


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