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Vacancy Details

Field Service Manager - Birmingham - REF No. EB4527

Industry Sector: Engineering - Mechanical
Location: Birmingham, West Midlands, England

Salary: from £34000 to £36000 per Annum

FRS Office: Birmingham (East)
Consultant: Amanda Babington

Job Summary

review Engineer performance with the Regional Service Manager Schedule weekly review meetings with FSE/STS Review engineer headcount requirements monthly Monitor costs and revenue within the service area Full Maintenance contracts analysis monthly - review worst 20% or performers and formulate action plan Monitor internal costs Warranty claims reviewed and monitored for the respective area Ensure all claims are reviewed prior to submission and are processed within. Set timescales. Monitor rejections and manage for continuous improvement Manage invoice queries in a timely manner Target to have all due PM's in the month complete, and achieved within targeted PM times Maximise first time fix by liaising with Parts Manager/Training Manager and Warranty/Service Support Supervisor Maximise Jobs per day by reducing travel and ensuring appropriate headcount and training are in place target to grow chargeable revenues by 10% per annum Ensure 100% of rejected estimates are followed up along with STS Measure and control internal service costs

Detailed Job Description

Field Service manager - Birmingham, Dudley, Redditch, Tamworth (West Midlands)

Monday to Friday 08.00am - 16.30pm with 30 minutes for lunch

Permanent

The Field Service Manager must have recent and relevant experience (minimum of three years) of working in the Forklift Truck service environment, also proven track record of the management of remote working teams. Our client has earned the reputation for exceptional product design, engineering and manufacturing within the material handling industry.

We are now offering an experienced Field Service Manager an exciting opportunity to join an international market leader. The Field Service Manager will receive an excellent basic salary, new company car and fuel card are provided with the option for private use

Applications from suitably experienced ex-military personnel are strongly encouraged

Main Duties and Responsibilities

review Engineer performance with the Regional Service Manager

Schedule weekly review meetings with FSE/STS

Review engineer headcount requirements monthly

Monitor costs and revenue within the service area

Full Maintenance contracts analysis monthly - review worst 20% or performers and formulate action plan

Monitor internal costs

Warranty claims reviewed and monitored for the respective area

Ensure all claims are reviewed prior to submission and are processed within. Set timescales. Monitor rejections and manage for continuous improvement

Manage invoice queries in a timely manner

Target to have all due PM's in the month complete, and achieved within targeted PM times

Maximise first time fix by liaising with Parts Manager/Training Manager and Warranty/Service Support Supervisor

Maximise Jobs per day by reducing travel and ensuring appropriate headcount and training are in place

target to grow chargeable revenues by 10% per annum

Ensure 100% of rejected estimates are followed up along with STS

Measure and control internal service costs

Ensure all thorough examinations are completed on time (Rental, Demos)

Maintain adherence to agreed Service level Agreements

Liaise with National Customer Service Managers to ensure customer expectations are met

Follow up on customer complaints and ensure root causes and corrective actions are identified and implemented as required

Plan and complete regular reviews of key customer accounts

Manage and review Infrolink accounts

Establish strong reporting routines for your direct reports

Promote a safe workplace for all by your actions

Ensure regular checks of tools are maintained and recorded

Reduce incidents at work by establishing root causes

Ensure FSM's fulfil their responsibilities in following up incidents and accidents

Ensure product incidencesissues are reported promptly

Qualifications/Experience

People Management systems and processes

Customer service standards

Excellent communication skills, ability to influence and use diplomacy with clients and colleagues

To ensure effective written and verbal communication of all critical corporate and operational issues within the region

Ability to interpret statistical data to identify trends and present findings

Training and mentoring of Engineers/staff

Educated with an ability to achieve a grade C in English and maths at GCSE

Commitment to continuing personal and professional development

Excellent organisational skills, resourceful and solution driven

A high standard of accuracy and attention to detail

Ability to multi task, prioritising workloads to work to tight deadlines

Consultation and negotiation skills

Flexibility to cope with diverse needs of the post

Highly motivated and possessing a resilience to work under pressure

Positive, personable and optimistic with a can-do attitude

Full Uk Driving Licence


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