Forces Recruitment Services

Ex-Military Recruitment Specialists

Tel: 01353 645004


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Customer Service Policy

Forces Recruitment Services (FRS) is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

At Forces Recruitment Services (FRS) we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact Graham Brown, Managing Director. You can write to him at: Forces Recruitment Services (FRS) Ltd, Enterprise Hourse, Unit 2,  Clive Court, Bartholomew's Walk, Ely, Cambs CB7 4EH or email him at graham@forcesrecruitment.co.uk.We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We, Forces Recruitment Services (FRS), will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation's Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Forces Recruitment Services (FRS) seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to Graham Brown, Managing Director (or designated person) in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or on our Complaints Policy page.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Support Manager.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

FRS Offices



In This Section

What our clients say:


""We have used FRS on a number of occasions and always find them to be extremely professional." "

HR Manager | Large Utilities company

""I would not have any hesitation in recommending FRS for any recruitment needs you may have.""

HR Manager | Large aerospace company

""FRS is definitely our recruitment partner of choice.""

HR Manager | Coach company

""Candidates put forward by FRS are always exceptional.""

HR Manager | Large Aviation company

"'I found FRS to be professional, personable and helpful.""

HR Manager | Large construction company

"We are delighted with the recruitment that we have made to date through you"

HR Manager | Business support company

""FRS are clearly passionate about helping people in their careers and have been proactive about taking our message to the market.""

HR Manager | Education institution

""We would happily recommend FRS and look forward to working with them again.""

HR Manager | Logistics company

""I would certainly recommend and use FRS for any future requirement.""

HR Manager | Automotive company




FRS on Twitter


New #TwitterChat for those leaving or have left the British #ArmedForces #tomorrow #CareerChangeChat #CareerChange… https://t.co/HRiVlUQ9gQ

about 11 hours ago from Twitter Web Client